At Tingle STEM (“we,” “our,” “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and disclose personal information through our website, www.tinglestem.com (the “Site”), which provides educational STEM kits and components for kids.
By using our Site, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Site.
1. Information We Collect
a) Personal Information
When you interact with us—by placing an order, signing up for an account, or contacting us—we may collect:
- Your full name
- Email address
- Shipping and billing address
- Phone number
- Payment information (processed securely via third-party providers)
- Purchase and order history
b) Child-Related Information
Tingle STEM is designed for adults—primarily parents, guardians, and educators. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information without parental consent, we will delete it in accordance with applicable laws.
c) Automatically Collected Information
When you visit the Site, we automatically collect information such as:
- IP address
- Browser type and device info
- Referring/exit pages
- Date/time stamps
- Page views and on-site activity
This data helps us improve your browsing experience and optimize our website.
2. How We Use Your Information
We use the information we collect to:
- Process orders and deliver products
- Communicate with you about your orders or account
- Send newsletters, promotions, and product updates (with your consent)
- Improve our website, products, and customer service
- Detect and prevent fraud or misuse
- Comply with legal and regulatory requirements
3. Sharing Your Information
We do not sell, rent, or trade your personal information.
We may share your information with trusted third parties only for business-related purposes:
- Payment processors (e.g., Stripe, PayPal)
- Shipping providers (e.g., USPS, UPS, FedEx)
- Email marketing tools (e.g., Mailchimp, Klaviyo)
- Website analytics tools (e.g., Google Analytics)
- Legal authorities, if required to comply with the law or protect our rights
All service providers are required to maintain confidentiality and use your information only to provide services to Tingle STEM.
4. Cookies and Tracking Technologies
We use cookies and similar tools to:
- Remember your preferences
- Track your shopping cart
- Understand how visitors use our site
- Provide relevant advertisements
You can manage or disable cookies through your browser settings. Please note, some site features may not function properly if cookies are disabled.
5. Email and Marketing Communications
If you opt in, we may send marketing communications about promotions, new products, or STEM learning tips. You can opt out anytime by:
- Clicking the “unsubscribe” link in our emails
- Contacting us at support@tinglestem.com
You will still receive transactional emails (e.g., order confirmations).
6. Children’s Privacy (COPPA Compliance)
Tingle STEM kits are designed for use by children, but sold to adults. In compliance with the Children’s Online Privacy Protection Act (COPPA):
- We do not knowingly collect personal information from children under 13.
- Any child-related data collected through adult accounts (such as a child’s first name for personalization) is only used for order fulfillment and never shared or stored unnecessarily.
- If you believe we have collected personal information from a child under 13, please email us at support@tinglestem.com and we will promptly delete it.
7. Data Security
We implement industry-standard security measures to protect your personal data:
- SSL encryption on all pages
- Secure payment processing through PCI-compliant third parties
- Internal access control and monitoring
However, no method of data transmission over the Internet is 100% secure. Use our Site at your own risk.
8. Data Retention
We retain your information as long as necessary to:
- Fulfill orders and services
- Resolve disputes or enforce policies
- Comply with legal obligations
When information is no longer needed, it is securely deleted or anonymized.
9. Your Rights and Choices
You may:
- Access or update your personal information
- Request deletion of your account
- Withdraw consent for marketing
- Request a copy of the data we hold about you
To do so, contact us at support@tinglestem.com.
10. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices or content of those third-party websites. Please review their privacy policies separately.
11. International Users
If you are located outside the United States, your information may be transferred to and processed in the U.S. By using our Site, you consent to this transfer in accordance with applicable data protection laws.
12. Policy Updates
We may update this Privacy Policy from time to time. Changes will be posted here, and if significant, we will notify you via email or on our website. The latest revision date will always be listed at the top.
13. Contact Us
Have questions about our privacy practices?
Tingle STEM
Email: support@tinglestem.com
Website: www.tinglestem.com